Responsibilities:
●Provide advanced technical advice and consultant on Network LAN and WAN services improvement.
●Senior technical support, configuration, trouble shooting and monitoring on Network LAN and WAN system.
●Well understand business to ensure balance between business and network LAN and WAN setup.
●Manage network asset inventory and license inventory.
●Manage network LAN and WAN documentation, process, and updates.
●In LAN service, it is required to make configuration, monitoring, and troubleshooting on Access switch, Distribution switch, Prime, ISE, Core switch, WLC, AP, WIFI signal , Network ports, DHCP, DNS, Central Management on Switch, Infoblox and G-Suite support.
●In WAN service, it is required to make configuration, monitoring, and troubleshooting on EASY-1, SPIDER-WAN and Site to Site VPN.
●Resolving incident and request escalated from L1 Network Support.
● Knowledge database, documents and asset inventory upgrade.
●Remote and on-site trouble shooting and support on BH and NBH.
●Key events support such as support to VIP meeting on BH and NBH.
●Project support by setting up new devices and new configuration.
●Generating EOL information.
●Track & provide solution on security risk in network LAN and WAN services .
●Regular meeting and emergent contact with Company's network LAN and WAN team in EU.
●Meet SLA of incident and request standards as required .
●Technical documents re-write and update .
●Fully aware and understand Company's Roof IT infrastructure architecture .
●Required to have competency on architecture design and trouble shooting .
●Network architecture design for new projects, requests and changes .
●Monitoring changes to be done in LAN and WAN services to avoid potential technical confliction and risk in Network architecture .
●Provide physical and logical fault management, configuration management, security management, and monitoring services for LAN and WAN services in BH and NBH.
●Provide asset inventory management and documents for LAN and WAN services.
●Collaborate with IM staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
●Devices VLAN, Spanning tree configuration, Ether Channel configuration, Device Interface, IOS upgrade, IP address/Subnet mask changes, trunk configuration change, VTP configuration.
●Daily operation for Infoblox, ISE, Switch Router WLC, AP, 802.11a/b/g/n wireless network, Wireless signal scan .
●Patching and cabling for LAN devices.
●Monitoring the Core service quality .
●Responsible for Technical document validation and update .
●Responsible SLA report and service monthly report and update .
●Support and management Airbus change process in LAN and WAN part .
●Make sure the compliance with company rules is respected in all cases .
● Be able to do support tasks following company procedures and security policies .
●Accountable for Incident during NBH .
●Following Company's security policy and request to make installation or re-configuration of switch and other network devices re-configuration, and architecture modification in perimeter of Network services .
●Supporting to IM projects with information provisioning of Network architecture and configuration, and conduction of Network devices setup and configuration .
●02Physical Token and digital Token activation and management .
●Ensure Incident rate is higher than 80% and request rate is higher than 90%.
Requirements:
●Education: Must have University Bachelor degree in Major of Electronics Science or Computer Science .
●Experience: More than 5 years’ experience in Information Technology .
●Basic Skills: Excellent English on reading, writing, speaking, and listening .
●Certifications: CCIE(Routing Switching / Wireless) .
Knowledge&Experience :
●Strong customer service orientation.
●Proven analytical and problem-solving abilities.
●Ability to effectively prioritize and execute tasks in a high-pressure environment.
●Good written, oral, and interpersonal communication skills.
●Ability to conduct research into Network issues and products as required.
●Ability to present ideas in business-friendly and user-friendly language.
●Highly self-motivated and directed.
●Team-oriented and skilled in working within a collaborative environment.
●Dynamic Multipoint VPN (DMVPN) .
●Layer 2 concepts including Switches, HDLC and PPP .
●Open Shortest Path First (OSPF) for IPv4 and IPv6 .
●Enhanced Interior Gateway Routing Protocol (EIGRP) for IPv4 and IPv6 .
●Routing Information Protocol (RIP) v2 .
●IGP Route Redistribution .
●Controlling IGP Updates wi.