Job Descriptions
Responsible and provide the 7x24 monitoring services of all healthiness of global Infrastructure services, including network, firewall, server, storage, end point, data center facilities…etc
Perform the Level 1 & 2 support and handle the infrastructure incidents and operations
Responsible for managing infrastructure incidents, SLA, uptime, service availability, root cause analysis with various infrastructure teams and vendors and take ownership for reporting regularly and escalation
Follow and implement processes for monitoring/alerting, escalation, systems maintenance and automation opportunities
Update and ensure that up-to-date technical documentation, procedure, policy and point of contact exists for all services provided
Ensure compliance with all Service Level Agreements
Follow the NOC policies, processes, procedures, and associated systems requirements and drive for implementation/enhancement
Perform job duties as assigned according to the Standard Operations Procedure (SOP) and ad-hoc activities assigned
Assist supervisor/manager in global infrastructure operations, support and monitoring
Requirements
A degree in Computer Science, Information Technology, Information Systems or equivalent experience.
At least 3 years of related experience in enterprise infrastructure network environments on cloud or data center networks including implementation, support, documentation, and administration.
Experience in IT infrastructure support functions, especially for networking
Experience in WAN, LAN, multi-cloud networking, Wi-Fi, and VOIP.
Strong troubleshooting and problem-solving skills.
Professional credentials in CCNA, CCNP, cloud certificate or relevant disciplines will be an advantage.
Good communication skills as well as the ability to interact with internal customers independently
Proficient skills in Microsoft Word, Excel, PowerPoint and Visio.
Proactive and committed to work in a quality environment.
Strong sense of responsibility with good analytical skill, self-motivated and detail-minded.
Good communication skills, both verbal and written in English, Cantonese and Mandarin
Ability to document detailed procedures and processes and share knowledge
Team player with excellence communication and interpersonal skills
Well organized individual, able to manage multiple tasks, strong problem solving skills, able to meet deadlines
Willing to work as shift duty is preferred
职位描述：
1、负责并提供全球基础设施7x24监控服务，包括网络、防火墙、服务器存储、端点、数据中心设施等；
2、执行1级和2级支持，处理基础设施事件和运营；
3、负责管理基础设施事件，SLA，正常运行时间，服务可用性，与各种基础设施团队和供应商进行根本原因分析，并负责定期报告和上报；
4、跟踪和实施监控/报警、上报、系统维护和自动化机会的流程；
5、更新并确保提供的所有服务都有最新的技术文件、程序、政策和联系点
确保遵守所有服务级别协议；
6、遵循NOC政策、流程、程序和相关系统要求，并推动实施/改进；
7、根据标准作业程序(SOP) 完成分配的工作职责和临时安排的活动；
8、协助主管/经理进行全球基础设施运营、支持和监控。
职位要求
1、计算机相关专业本科学历。
2、至少3年在云或数据中心网络上的企业基础设施网络环境的相关经验，包括实施、支持、文档和管理。
3、具有IT基础设施支持功能的经验，特别是网络方面的经验。
4、具有广域网、局域网、多云网络、Wi-Fi和VOIP的经验。
5、较强的故障排除和解决问题的能力。
6、有CCNA、CCNP、云证书或相关专业证书者优先。
7、良好的沟通能力以及独立与内部客户互动的能力。
8、熟练使用微软Word、Excel、PowerPoint和visio软件积极主动，致力于在优质的环境中工作。强烈的责任心和良好的分析能力，自我激励和细节意识。
9、良好的沟通能力，英语、广东话和普通话的口头和书面表达能力能够记录详细的程序和流程并共享知识.
10、具有良好的沟通和人际交往能力的团队合作精神·有条理的个人，能够管理多项任务，较强的解决问题的能力，能够在截止日期前完成
11、愿意倒班工作者优先