What you will be responsible for
As Business Analyst, Senior associate you will
Ensure client queries relating to the Recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response
and resolution
Perform daily checks on file deliverables to the clients, investigate and report discrepancies and ensure daily resolution of identified queries
Provide Subject Matter expertise for complex system architecture queries/changes
Perform an overview function for the Shared Services functions identifying operational trends, issues and areas for improvement.
Perform work independently within scope of established guidelines and according to specific procedures.
Investigate and resolve operational and various IT issues (e.g. Asset servicing, Trade Operations, Client Reporting)
Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
Work independently to research and resolve problems considering multiple avenues for resolution. Trouble shoot issues and provide resolutions to vari-
ous impacted teams
Communicate effectively on issues problems to the Client and to SC management and ensure a proper and timely follow-up to ensure resolution.
Provide guidance, support, act as resource and assist team members from multiple operational areas relating to Enterprise queries
Complete any ad hoc tasks as identified by the line manager
What we value
These skills will help you succeed in this role
Portfolio Valuations reconciliations/Investigations experience is required. Candidates should be able to validate portfolio movements day over day and
highlight any issues.
Excellent technical ability, Excellent analytical skills are essential for this role.
Strong communication (especially written) and presentation skills to audiences of different sizes and levels of seniority.
• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure
Extensive asset management experience, including investment operations
Education & Preferred Qualifications
Degree in finance, business, technology or equivalent or relevant industry experience 1-3 years of experience
Experience in writing SQL, Oracle, Sybase is desired
Strong MS Excel, Access, Word, Powerpoint skills necessary
• Strong English written and spoken ability