Duties and Responsibilities:
Fast feedback and full ownership on customer incidents.
Perform in-depth troubleshooting and log analysis to identify and solve complex issues involving multiple software components and request processing layers.
Provide high quality fix for SAP Jam Collaboration and also contribute to next generation product improvements.
Customer oriented and good communication with global customers.
Work closely with local and global engineering teams to promote customer issue resolving.
Guide colleagues to better support customers and promote best-practices in team.
Self-motivated, open minded and ability to learn new areas and technologies quickly.
Participate in the regular on-call rotation with compensation.
Required Skills & Experience:
BS/MS in Computer Science, Computer Engineering or related technical.
5+ years of experience in software development and engineering.
Good knowledge of modern programming language and Good understanding of modern cloud architectures.
Master at least one script language/framework, such as Javascript/jQuery, Ruby/Rails etc.
Have a solid foundation with relational database and SQL.
Good knowledge of cloud native development, understanding of scalable micro-services, design pattern, CI/CD.
Experience in Agile/Scrum, BDD, TDD, software refactoring and other engineering best practices is preferable.
Good team player with excellent communication skills, speaking and writing fluent English.
Dare to take challenges and work efficiently in emergency situations.
Experience with Ruby-on-Rails is a plus.
慧博云通科技股份有限公司（股票简称：慧博云通 代码：301316）成立于2009年，是一家专注于软件信息技术服务的国家高新技术企业。总部位于杭州，业务遍布全球，为IT、通信、互联网、金融、汽车等多个行业领域的客户提供专业技术服务。慧博云通矢志成为一家国际化、专业化、创新型的软件技术服务企业，持续为客户创造价值。