KONE Innovation is a global multi-expertise team study next generation technology and product design, game-changing physical and digital products to inspire our customers and end users with engaging experiences. Our team is at the heart of customer experience, be it service, innovative and try out of product design. During concept study, customer behavior is changing all the time and we see service design as a competitive advantage for us.
We are looking for an (Senior) Service Designer to join to the diverse group of professionals in KONE Innovation GCN team in Shanghai, China. Team members have wide range of competencies from business, design and various technology areas. We work closely with our partners and sub-contractors to get the top talent needed for the job at hand.
You will be in essential role of strengthening KONE Service Design methodology and practice. We are looking for a designer who has a strong know-how with a fearless challenger attitude. We hope to see a strong portfolio that reflects a range of projects and demonstrating high-quality Industrial Design outcomes.
Responsibilities and key activities
Collaborate with University:
· Focus on KONE priority technical themes.
· Select proper university teams for future technology study.
Create and maintain technical specification:
· Create technical requirement specification for concept project / Research case.
Create and select proposals of new technical solutions:
· Generate new ideas and create new solution proposals.
· Select best proposals for selection / decision making.
· Develop the technical solutions for given specs ensuring a) functionality, b) quality and reliability
c) cost d) manufacturability e) interfaces to other technologies, f) compliance with applicable
technical codes and standards.
Manage Engineering team for Execution of technical plan.
· Manage team performance.
· Control & steer the design work.
· Select and monitor performance of external resources (from approved list)
· Write Task assignments.
· Follow-up of task execution & controlling work quality
· Select sub-contractor.
· Communicate to technical stakeholders.
Develop Capabilities
· Develop capability.
· Gather and share know-how of technology.
· Provide practical rules for efficient use of tools.
· Provide support for concept engineers.
· Create performance improvement ideas.
· Create proposals for design guidelines
Authority to decide.
· Selection of technical proposal for concept / research case
· Selection of design methods
We offer.
· Fun, passionate and highly experienced teammates.
· Possibility to strengthen your skills and learn new things.
· Significant personal impact on the services we’re building.
· Opportunities to impact innovative services and solutions in a top-level company of this industry.
职位要求：
Education and experience
· Bachelor’s or master’s degree in service design, Business, Strategy, Engineering, the liberal arts, or relevant.
· +5 years of experience in design organization or function.
· Agile multidisciplinary experience is preferred.
· Willingness to travel.
· Communication skills in Chinese and English, both written and verbal.
Behavioral competences
· Analysis and problem solving
Distinguishes between important information and irrelevant or minor details. Analysis information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.
· Collaborating
Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, closes deals or discussions with clear understanding of agreement.
· Innovation and creativity
Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.
· Organizing and prioritizing
Organizes the information and resources required to complete project. Recognizes the urgency and importance of task and obtains clarification where necessary. Approaches tasks in a systematic manner. Prioritizes tasks and projects according to their relative urgency and importance. Organizes and manages their time effectively.
· Quality focus
Sets high quality standards for their personal output. Encourages others to meet high quality standards of work. Checks own output or that of others to ensure quality standards are met. Consistently delivers work of high quality. Maintains a focus on quality even when under pressure.
· Result focus
Focuses on the result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.
· Self-confidence
Demonstrates confidence in own ability to carry out a task or job. Is confident in the face of opposition from others when expressing their views. Openly takes personal responsibility for their decisions and actions. Presents themselves to others in a confident manner.
Professional requirements
· Maximum design impact by generating new opportunities by thinking creatively about business model, risks, experiments, and utilizing customer data actively.
· Passion for solving problems by bridging the customer needs and business-model possibility.
· Strong understanding about co-creation with customers and end-users.
· Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy.
· Experience of using service design mindset, tools, collaborating with business stakeholders.
· Hands-on understanding of service design methods, tools and processes.
· Hands-on experience with both quantitative and qualitative research methods.
· Strong experience in HCD methods and techniques to create measurable value for customers.
· Video editing and photographing as plus.
通力是全球电梯和自动扶梯行业的领导者之一，1910年成立于芬兰赫尔辛基。公司B类股票在芬兰赫尔辛基纳斯达克交易所上市。2021年，通力的年净销售额达到105亿欧元，拥有超过60,000名员工。
通力的使命是缔造更美好的城市生活。通力为客户提供创新且可持续的新梯解决方案，确保设备安全可靠运行，并为老旧设备提供更新改造解决方案，为建筑的整个生命周期增添价值。随着建筑越来越高、越来越智能，通力借助科技创新预测未来需求，创造全新且更加定制化的客流解决方案，以生态的力量为人们创造更加安全、便捷、可靠的客流体验。
1996年12月，通力电梯有限公司在中国昆山注册成立。昆山工业园占地约240,000平方米，是通力全球规模最大、研发实力最雄厚的生产及研发基地，拥有全球最高的电梯测试塔之一。截至2021年年底，通力中国的销售及服务网络覆盖80多家分公司，拥有超过20,000名员工，1,200多家服务站点遍布全国，累计发运台量超120万台。通力中国的产品除了满足国内需求外，还出口到亚洲、中东、澳大利亚、美洲和欧洲等100多个国家和地区。通力革新的电梯和自动扶梯解决方案，让生活和工作在更高、更智能化的楼宇成为可能，让城市成为人类更理想的居所。
此外，通力一直在不断努力成为全球负责任的企业公民，力求将“可持续性”融入方方面面，不仅体现在我们的产品、运营与文化中，还体现在重视多元化与包容性、关心爱护环境。在中国，通力积极参与各类慈善项目与公益活动，2020年，借一百万台设备发运的特别契机，在云南捐资援建了沙坝极光幼儿园，以实际行动为生活工作的社区创造更加美好的未来。