About the Role
We are seeking a Manager, Product Management to oversee a team of three Product Managers to drive adoption and growth of iHerb’s Autoship & Save (A&S) program. This role is critical to reaching our penetration targets and delivering a best-in-class subscription experience for our global customers.
The successful candidate will combine strategic product leadership, people management, and a data-driven mindset. You will set the vision and execution plan for Autoship & Save while ensuring each PM under your leadership excels in their respective domain (e.g., acquisition, customer experience, retention, or pricing & promotions).
What You’ll Do
Lead and mentor a team of three Product Managers, providing guidance, coaching, and performance feedback.
Define and execute the product strategy for the Autoship & Save program, aligning with company OKRs and growth targets.
Partner closely with Engineering, UX, Global Data and Marketing to deliver scalable solutions that enhance customer adoption and retention.
Establish and monitor KPIs to measure penetration, engagement, and lifetime value of A&S customers.
Leverage data and experimentation (A/B tests, funnel analysis, customer cohorts) to drive decision-making and prioritize initiatives.
Represent the Autoship & Save program at leadership forums, providing clear updates on progress, risks, and opportunities.
Ensure the team balances short-term wins with long-term scalability and customer satisfaction.
What We’re Looking For
5+ years of product management experience, including 2+ years managing a team of PMs.
Proven track record driving adoption and growth of subscription, loyalty, or retention-focused programs.
Strong analytical skills: comfortable with analytics platforms, and translating data into product strategy.
Demonstrated ability to lead cross-functional teams and deliver outcomes in fast-moving environments.
Excellent communication and stakeholder management skills—able to influence at all levels.
Customer-centric mindset with a passion for creating delightful, sticky product experiences.