Detailed JD: Desktop Support ( Local IT )
Provide onsite and desk side support services to end users、
Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components、
Support meeting room environment and video conferencing、
Support printers, scanners, and other peripherals、
Support mobile devices, such as iPads, iPhones, and Android devices、
End-User Data back-up and restoration when required in the course of a service incident、
Smart hands support for data center equipment、
Replace defective components cards in data center equipment as advised by TCS Tech Support e、g、, Remove a module and replace it, reconnecting patch cables、 Daily tape change in support of local Backup Routine in required sites
Must have experience of using a Call Logging system、
Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms、 Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components、
Familiarity with Microsoft SCCM、
Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable、
Excellent communications are mandatory in English and Local language、
Good-to-Have 1 Riverbed and wireless technology
2 Capability to execute Complex task
• Complete IT related work assigned by client IT Head
• End User Device Management
• Operations and Technical Support
• Basic network and server support
• Basic Telecom Support
• Software and Equipment Configuration
• Application and security Patching