Role purpose:
We are seeking a Customer Success Manager/Solution Expert with extensive expertise in e-commerce data. The role entails delivering exceptional service to our existing fast-moving consumer goods clients and driving additional sales to achieve our business objectives.
Job Description:
- Manage the entire lifecycle of cooperative clients, including accurate project delivery, meticulous client relationship maintenance, and detailed renewal management. Identify value-added sales opportunities while ensuring customer satisfaction.
- Regularly and consistently engage with clients, gaining a deep understanding of their business needs and data-related challenges. Provide customized professional data consulting services and effective solutions.
- Collect, systematize, and analyze business-related data comprehensively, employing flexible data analysis tools to extract valuable information and profound insights. Provide strong support for key decision-making.
- Efficiently coordinate and plan across departments, collaborating closely with project teams, product teams, and analyst teams to address various customer needs in projects.
- Thoroughly gather and accurately analyze customer needs and feedback. Dedicate efforts to delivering high-quality service experiences for customers and users, promoting internal product iteration and improvement.
Job Requirements:
- Bachelor's degree or higher, preferably in Marketing, Statistics, or related fields.
- Over 5 years of experience in e-commerce data analysis or data services, with a deep understanding of e-commerce data business logic and the ability to provide comprehensive data solutions.
- Preferred experience in fast-moving consumer goods (e.g., personal care/beauty, food & beverages, maternal and child health), retail channels, or the internet industry.
- Excellent communication and collaboration skills, along with a quick learning ability.
- Outgoing, positive, and results-oriented.
- Fluent in English.
角色目的:
我们正在寻找一位在电子商务数据方面具有广泛专业知识的客户成功经理/解决方案专家。这个角色需要为我们现有的快速消费品客户提供卓越的服务，并推动额外的销售，以实现我们的业务目标。
职位描述:
-管理合作客户的整个生命周期，包括准确的项目交付，细致的客户关系维护，以及详细的续约管理。确定增值销售机会，同时确保客户满意度。
-定期和持续地与客户接触，深入了解他们的业务需求和与数据相关的挑战。提供定制化的专业数据咨询服务和有效的解决方案。
-全面收集、系统化和分析业务相关数据，采用灵活的数据分析工具，提取有价值的信息和深刻的见解。为关键决策提供有力支持。
-高效协调和规划跨部门工作，与项目团队、产品团队和分析师团队紧密合作，解决项目中的各种客户需求。
-彻底收集并准确分析客户需求和反馈。致力于为客户和用户提供高质量的服务体验，促进内部产品的迭代和改进。
职位要求:
-本科以上学历，市场营销、统计或相关专业优先。
——5年以上电子商务数据分析或数据服务经验，对电子商务数据业务逻辑有深刻理解，具备提供全面数据解决方案的能力。
-在快速消费品（如个人护理/美容、食品和饮料、母婴健康）、零售渠道或互联网行业有优先经验。
-优秀的沟通和协作能力，以及快速的学习能力。
-性格开朗，积极向上，注重结果。
-英语流利。