Premium Support Ops Manager
Beijing Western Cloud Data Technology Industry Co., Ltd. is a newly formed independent company that aims to be a nationwide leader in providing public cloud services to China based and multi-national companies with customers in China. It is a fully licensed and certified IDC and ISP provider. Through its strategic cooperation with AWS, Beijing Western Cloud Data Technology Industry Co., Ltd. will be the operator of AWS Cloud services in the Ningxia Region. Beijing Western Cloud Data Technology Industry Co., Ltd. is a strong contributor to the comprehensive upgrade of technology infrastructure, development of talent and expansion of the cloud ecosystem of Ningxia province and is investing heavily to develop its capabilities in Ningxia and beyond.
Although we are a relatively new company, we have ambitious goals and seek innovative and talented individuals to come and join us.
As a member of the NWCD Premier Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within NWCD developing these new capabilities.
As an Operations Manager (Hiring for various technical domains) you will be directly responsible for the day-to-day management of a team of Cloud Support Engineers and Associates as well as the overall operational excellence of the Support sited, delivery to NWCD Premium Support customers and acting as an escalation point for both internal and external customers.
Basic qualifications:
• 5 years of experience managing teams in a technical support, engineering or operations environment.
• Must have a degree (BS/BA) or equivalent work experience. Higher education preferred.
• Proven track record of delivering results through people, business and operations management.
Hands on experience in one of the technical domains –
• Big Data (Hadoop) OR
• DevOps (Chef Puppet) OR
• Application Programming in one or more of the following languages – Java/Python/Ruby/.NET/Android/iOS
Preferred qualifications:
• Highly motivated, passionate about people and have experience managing technical and/or engineering teams – need to be hands on.
• Have a proven record of driving improvement programs in the operations, engineering and support fields.
• Ability to understand Cloud platforms and technologies and how they operate within a business environment.
• Understanding of business management and operations.
• Strong verbal and written communication skills, which will be key in driving customer communication during NWCD critical events.
• Experience with managing IT environments on behalf of customers.
• The NWCD business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance
• Ability to work with flexible work schedules (weekends and/or evenings when required)