Responsibilities:
• Trouble shooting of all types of Hardware and software applications problems.(Mac and Windows)
• Configuring & troubleshooting of Desktop/Laptops for L1 levels (Physically and remotely)
• Configuring & troubleshooting of printer, wireless & LAN related issues reported by users
• Exposure in O365/Active Directory user creation & deletion, Jira ticketing system.
• Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
• Trouble shooting hardware, software & networking problems.
• Good experience in configuring & troubleshooting of MS Outlook, O365, Antivirus and other enterprise tools.
• Remotely resolving application problems and network problems and mail configurations through TeamViewer, remote desktop sharing.
• Resolving tickets within the SLA which is raised from End User side.
• Maintaining Assets through Asset Management Tool.
• Support EMEA/Europe and India customers.
• Inventory Management, Vendor Management.
Requirements:
• 5+ years' experience Desktop /Laptop support for MacBook and Windows OS in an enterprise Environment.
• Hands on experience in troubleshooting L1 networking, routing and switching issues.
• CCNA/MCSE Certification will be a must.
• Very good communication skill (including email skills) ，Should be able to converse in English.