Knowledge, Skills and Abilities:
• Proactive, good communication, problem-solving, planning, and organization skills
• Ability to multi-task and prioritize
• Basic knowledge of the end-to-end business processes in the functional areas assigned
• Ability to work independently, as well as collaboratively, within a team
• Problem-solving skills for difficult to complex issues
• PC hardware & software technical knowledge and ability to continuously learn while operating in a fast-paced, demanding environment are necessary.
• Must be able to maintain a high level of confidentiality due to issues of security
• Deliver and demonstrate a high level of customer service.
• Demonstrated in-depth familiarity with Windows operating systems, PC hardware/software, and TCP/IP LANs
• Demonstrated operational familiarity with iOS and OSX.
• Demonstrated initiative, be a self-starter.
Qualifications:
• 1-3 years supporting technology in a fast-paced environment
• 1-3 years customer service experience
• Able to work outside normal business hours for emergency issues
• Proficiency in Mandarin and fluent English